Employer · Jio Platforms
Reliance ResQ and Reliance Digital — home services and retail at national scale.
Jio Platforms is the digital arm of Reliance Industries — India’s largest telecom and consumer-tech ecosystem. It builds high-traffic apps and services used by millions nationwide, from connectivity and retail to home and lifestyle products.
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Home services and retail needed a national product surface — not a brochure site. Customers had to discover, book, and pay for electrical, plumbing, and other services (subscriptions or one-off), buy spare parts, and do it on web and mobile under heavy daily traffic.
Shipped ResQ as a full web and mobile product: service catalog with guidance, spare-parts commerce, customer onboarding, subscription and pay-per-service models — engineered for nationwide scale alongside other Jio consumer surfaces like Digital.
Nationwide web and mobile apps for booking home services (electrical, plumbing, and more), buying spare parts, and onboarding customers onto subscriptions or one-off paid jobs.
Platforms serving 5M+ users; page load improved ~90% (about 5s → 500ms). Innovation Champion recognition for ResQ.
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